From the course: Retail Customer Service Management and Coaching

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Create successful retail management goals

Create successful retail management goals

From the course: Retail Customer Service Management and Coaching

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Create successful retail management goals

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- Several years ago, I owned a steak restaurant in Hollywood on the world-famous Sunset Boulevard. It was a happening area and a great location to attract celebrity clientele. My partners and I were excited. But there was one huge problem. There were lots of new restaurants opening up on Sunset Boulevard at the time, and the competition was fierce. In fact, one of the other new restaurants opening was owned by an A-list celebrity. My young team and I knew that we had to set a goal, deliver a world-class experience for our patrons and be creative. So we set a specific goal to be rated as the number one new restaurant in L.A. Magazine. We knew that our dream clients read that magazine and would trust their opinion. So we hired a well-known executive chef. We threw a huge grand opening party and invited L.A.'s best food critics to help us get on the map. When you're setting your goals, make sure you make them SMART. It's an acronym for specific, measurable, attainable, realistic and on a…

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