Stakeholders want ideas that provide value, are relatively pain free, and fit into the organizational ecosystem. See if your solution makes the cut.
- Your solution is now out in the open.…Some will love it and want to hear more.…Some will be skeptical.…In either case, it's now time to convince the client…that this idea is worth their effort.…Throughout your business process improvement engagement,…you'll want to keep three things in mind.…A good solution must pass three tests,…a cost-benefit analysis,…the value to work ratio,…and organizational fit.…
The cost-benefit analysis.…This is business.…Will improving this business process save me money…or make me money,…or perhaps, is this about saving time,…improving customer service or decreasing defects?…Whatever the case, you need to be sure that the money…and resources that will be used…to make this idea real will be worth…the anticipated benefit.…Be sure you are ready to present a cost-benefit analysis…during your presentation.…
Next is the value to work ratio.…Suppose I told you I could get you…into shape by working you out eight hours a day…and completely changing your diet.…That's probably not very appealing.…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Convince your audience