Connecting with difficult team members

- Have you ever had a work relationship … where you feel like you just can't see … eye to eye with someone, … and conflict happens regularly? … If you've ever worked with difficult team members, … then you know they can make you feel … like your stuck in a terrible cycle. … But these people can help you grow … as you work on communication and empathy. … Soon, you'll understand how to manage … difficult relationships at work … so that you can come out ahead. … Start by seeing a difficult team member … through what I call the lens of brilliance. … Write down everything that's right about this person. … Maybe you feel like this person … has a negative attitude … but you acknowledge that they always think … through all the details. … Even if you think someone is downright out to get you, … you can think of at least one to three things … that are strengths or that they do well. … Going through the exercise is not going to change … the fact that this person is difficult to work with. … What it's going to do is change …