From the course: Empathy Tips for HR Professionals

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Connect with coworkers' emotions

Connect with coworkers' emotions

From the course: Empathy Tips for HR Professionals

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Connect with coworkers' emotions

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- Your colleague is upset. He didn't come to join everyone in the cafeteria for lunch as he normally does. He just got another cup of coffee and it's usually not a good sign when he has coffee in the afternoon. You grab some tea and invite him to chat. He looks glum and sounds tense. Yes, he is miserable. He had an appointment to see his supervisor about his career, but the meeting was postponed for the second time. This happened to you once, too. You remember how discouraged you were. You sense he feels the same way and you connect with his dejected mood. I'm with you. It feels rough. Don't take it personally. I know she's very busy. You'll have a meeting soon, I'm sure. To develop and practice your empathy skills, when you've understood someone's perspective and correctly identified what they're feeling, connect with their emotion and recognize when you tap into someone's feelings, just as when we connect…

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