Learn how to define and strengthen the skills and behaviours needed to navigate conflict to achieve productive outcomes. Learn how circumstances will occur, which cause tension, standoffs, and conflict at a personal or collective level, and HR professionals need to know what is demanded of them are in such situations.
- As HR professionals, there will be times where we have … to enter into situations where there's tension and conflict, … and we'll be required … to resolve issues both large and small. … Conflict can sometimes cause fear and anxiety, … which makes us suspicious … and even cautious in what we share, … and conflictual situations can have the potential … to escalate into legal proceedings … or formal industrial action like strikes or walkouts. … This would result in HR professionals … using their negotiation skills … and working through any contentious points … to resolve the conflict. … In such examples, we need to effectively use evidence … and data to analyze the impact … of decisions and courses of action. … And alongside this, … we need to clearly understand the emotional … and psychological elements, be it around company-wide issues … or something of a more individual nature. … A range of behaviors and skills … to navigate conflict are worth noting. … Firstly, showing you are focusing on only them …
Note: This course is the first in a LinkedIn Learning series aligned with the “People Practice” core knowledge area of the Chartered Institute of Personnel and Development (CIPD).