From the course: Corporate Instruction Foundations
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Conducting observations
From the course: Corporate Instruction Foundations
Conducting observations
- At the beginning of a training project, you'll need to get quickly up to speed on the content. If the training is more presentational in nature, it may be enough to collect all the existing documentation and diligently go through it. But if you're wanting to shape the behavior of workers, you'll probably need to take it once step further and go observe workers on the job. The quickest way to understand a job is to watch people do it for a few days. When you observe, or shadow, the workers you're trying to reach, you'll quickly realize what the most important on the job behaviors are. You'll experience firsthand the challenges they face, and you'll get a good idea of the learning solutions that will best jive with them. Now, stakeholders won't always see the value in your taking time to observe workers, so don't be surprised if you need to fight for it. You can do this by saying something like this. We all want this project to be done quickly and efficiently, right? Well, the…
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