- Recognize the benefit of employees working within a culture of compassionate directness.
- Identify the drawbacks of a culture of directness compared to a culture of compassionate directness.
- Identify the qualities of mindful communication.
- List the components that make up trust in a business environment.
- Recall the positive end result for business operations when a company builds a culture of compassionate directness.
Skill Level Intermediate
- Have you ever worked at a company where no one gives direct feedback or feels comfortable surfacing problems out of fear of rocking the boat or, to take the other extreme, at a company where managers give feedback in a way that completely lacks compassion? Either kind of culture can be toxic with harmful consequences on employee wellbeing, performance and productivity, but there is another way. Compassionate directness means empowering employees to speak up, give feedback, disagree and surface problems immediately and do it with compassion, empathy and understanding.
When this happens, the whole company benefits. It's how we course correct as individuals and also how many of our best ideas come to light. And there is no better spokesperson for compassionate directness than Joey Hubbard. Joey is not only a partner to me, but a dear and longtime friend. As Thrive's global head of trainings, he's seen firsthand how compassionate directness can help companies create cultures where people at every level feel empowered to speak up in ways that can really have an impact.
So I'm delighted that joey will be taking us through compassionate directness, going deeper on what it means, why it matters and how it can take you and your company to new heights of performance and productivity.