When you’re starting to build relationships with people, it’s essential to speak to them in ways that make them comfortable. In this video, Phil examines successful communication styles and preferences for technical people.
- Have you ever walked away from a meeting…with some technical workers and thought to yourself…what the heck was that all about?…Well, I know I have.…So this is a massive generalization,…but there are elements of truth too.…There is a perception…that communicating with technical people can be difficult.…There are some factual realities to this.…First of all, your tech teams talk amongst themselves…about the stuff that they're working on,…so, of course, there will be language that they use…which is specific to the topic.…
A lot of this will naturally evolve into a tech jargon,…and as jargons tend to do, it will enter the team's speech…more and more as time goes by.…What may sound like techno babble to you and me…is actually very context-rich to the people using it.…There is also the matter…of communication styles and preferences.…Some of you may have heard of the insights, personality,…and communication color spectrum.…I think this is a great tool…for helping to define how people have different preferences…for ways to communicate.…
- Identify the best practices for building trust and credibility with a technical team.
- Define “data-driven conversation.”
- Recognize strategies that will help a nontechnical professional adapt to a technical team.
- Name three ways you can help employees in a fast-growing department get up to speed on projects and tasks.
- Recall the major role of a manager.
- Determine the benefits of a flexible work environment.