From the course: What You Need to Know to Get Started with Your Training Program
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Communicating the results of your learning program
From the course: What You Need to Know to Get Started with Your Training Program
Communicating the results of your learning program
- For the last several years, I've been working with a client where I create and deliver learning programs on customer success and leadership. They're a large call center company on the East Coast with several sites. They provide world-class customer service for Fortune 500 companies. Their business is expanding rapidly, which is fantastic, but they find themselves needing to hire, onboard, and train new team members at a furious pace. And their quality standards are among the highest in the industry. It is imperative that our learning programs are effective, and it all starts with communicating the program results. Here are some things to consider when you communicate. First, decide how you will share your program results. Assess which method will be most effective, given who you're communicating with. Will it be one-on-one, a small group, or even a company-wide town hall? You and your team may decide to communicate the…
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