From the course: Communicating in Times of Change
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Communicating honestly in times of change
From the course: Communicating in Times of Change
Communicating honestly in times of change
- Successful change agents address both the logical and the emotional sides of people, or the head and the heart. - Well, now that I try to imagine the change from their perspective, I can see how this is unnerving. Is there any way I can salvage this? - Oh, yes, absolutely. In fact, you need to give yourself some credit. You've done a lot of things well. I mean, you've built a very solid, logical case for the new system. - But? What am I missing? - But logic isn't enough. Change is personal, it's emotional, so you have to speak to the head, which you've done, but also to the heart. You could've acknowledged a lot of their concerns before it ever got to Q&A. - So you're suggesting even before the Q&A I should've said something... Okay, um... I see that we're discussing, and you may have thoughts about this new performance management system, and I have my own doubts about it. Is it just a new flavor? Is it…
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