This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.
Skill Level Beginner
- [Announcer] This is an audio course. No need to watch, just listen. Welcome to the latest addition to LinkedIn Learning: podcasts. We've curated some of the best business podcasts and made them even easier to listen to. Each episode is split into sections. Use the links in the Contents area to skip to whichever section you like. We're always looking for new ways to help you learn, and we'd appreciate your feedback. Thanks for listening. - [Pete] Can you unpack some of that for us in terms of, what's often the holdup when it comes to doing that connecting and inspiring? - [Chris] Well, a big part of communication and connection is listening, and this may sound counterintuitive. 'Cause I mean, you know, I'm like you, Pete. I talk for a living, but I also listen, and I help my clients to learn how to listen and to be receptive. And when you understand how to leverage listening, it's the first step in leadership, and I'll tell you why. Because none of us is as smart as all of us. And the person who thinks they have all the answers and doesn't need to listen, that's the first mistake. - [Pete] Mm-hmm. - [Chris] So I talk about in the book that there are three ways to listen, and the first is to listen to affirm. In other words, to listen to confirm something you already know, like 'Oh, I think what he's saying, I think Stephen Covey said that, and probably said it better." You know, to confirm something that you already know, that's one way to listen, but when you listen that way you're really just listening to make yourself feel better about your education or your experience. You're not really moving the conversation forward. The second way to listen is the way lawyers listen, and that's to listen to defend. In other words, you're taking a position. Do you know what I mean? You're taking a position, no matter what comes out of your mouth, I'm going to take, you know, it's the discussion across the aisle in politics, it's the, you know, if you don't see things the way that I do, I'm going to take a defensive posture. And when you take a defensive posture, by nature you close yourself off to new ideas. And if the leadership conversation is about innovation, is about.