This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.
Skill Level Beginner
- [Pete] Can you unpack some of that for us in terms of what's often the hold up when it comes to doing that connecting and inspiring? - [Guest] Well a big part of communication and connection is listening. And this may sound counterintuitive 'cause I mean, you know I'm like you Pete I talk for a living. But I also listen, and I help my clients to learn how to listen and to be receptive. And when you understand how to leverage listening it's the first step in leadership. And I'll tell you why. Because none of us is as smart as all of us. And the person who thinks they have all the answers and doesn't need to listen, that's the first mistake. So I talk about in the book that there are three ways to listen. And the first is to listen to affirm. In other words to listen to confirm something you already know. Like oh I think what he's saying, I think Stephen Covey said that and probably said it better. You know to confirm something that you already know, that's one way to listen. But when you listen that way you're really just listening to make yourself feel better about your education or your experience. You're not really moving the conversation forward. The second way to listen is the way lawyers listen. And that's to listen to defend. In other words you're taking a position, you know what I mean? You're taking a position. No matter what comes out of your mouth I'm going to take, you know it's, it's the discussion across the aisle in politics. It's the you know if you don't see things the way that I do I'm going to take a defensive posture. And when you take a defensive posture, by nature you close yourself to new ideas. And if the leadership conversation is about innovation, is about changing the status quo and challenging the status quo and making things better, you have to identify with the third way to listen and that is to listen to discover. Which hopefully is the way that people are listening to this podcast. Is to discover something new. Is not to affirm something you already know, but to find that, that new thing, that next thing, that discovery that's going to propel your career forward, that's going to make you have a greater impact, and that's going to make you more awesome at your job.