From the course: Customer Service: Motivating Your Team
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Coaching for improved performance
From the course: Customer Service: Motivating Your Team
Coaching for improved performance
- How do athletes, from grade school to the pros, generally describe their coaches? You're probably thinking of words like mentor, or supporter, or maybe a phrase, something like they look out for my best interests, or they want me to be the best I can be. Former NFL quarterback Peyton Manning summed it up well, "I have been tremendously impacted "and influenced by my coaches," he said. "It's nice to play for people that are going "to support you." Now think of a person, we'll call her Jen, who works in a typical office environment. It's Friday morning and Jen's in a good mood. She's looking forward to the day ahead. She logs into her computer and sees her manager's sent a meeting invite for Monday, coaching session, it says. What's Jen's initial reaction? Even as a solid performer with a good working relationship with her manager, she may be apprehensive, or even defensive, and the coaching session hasn't even begun. So imagine how someone who's struggling might feel. When effective,…
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