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Chris Voss: Make deals like an FBI negotiator

Chris Voss: Make deals like an FBI negotiator: The Key to Good Communication: Your Audience
Chris Voss: Make deals like an FBI negotiator: The Key to Good Communication: Your Audience

Among their many skills, master negotiators are masters of language and verbal cues—both as observers and in action themselves. For Chris Voss, three key cues to pay special attention to are tone of voice, “mirroring," and the use of the word “fair."

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Skill Level Beginner
21m 39s
Duration
4,505
Views
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Skills covered in this course
Business Communication

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