Charlene Li: Listen at scale

- One of the first things you have to do as an engaged leader is to listen at scale. And I define that by not just listening on an annual basis or through a survey of your customers or employees, listening to them all the time constantly. And listening to the people and the audiences that are important to you in terms of you achieving your goals. (soft music) You can't listen to everybody. So who will you decide to listen to? And that's the art of listening. But then there's also the science of listening, where you're actually using these tools to be able to listen to people specifically, and to listen to them on a constant basis. What I encourage leaders to do is to think about the key people you want to listen to, and then spend 15 minutes a day just listening to what they're saying. As a leader the constant struggle that you have is trying to figure out what's truth. What is the true meaning of what people were…