Explore how the skill of challenging your employees can motivate and inspire people to move past their comfort zone and implement stronger choices and behaviors.
- You could say that all of coaching is about challenge, … helping people stretch beyond current capacity. … But challenge is personal, and what may be challenging … in a good way for one person, … might be challenging in a bad way for another. … For example, presenting at an important meeting … might be exciting for you, … and a complete nightmare for the person you're coaching. … So, there are three key aspects to challenges. … One, it has to take people to or past their current … comfort zone. … Two, it has to include some brainstorming to find … an authentic, relevant challenge. … And three, it has to be accepted … for it to be a true challenge. … So, let's take a look at a challenging coaching conversation … with Cassidy, a team lead, and Avi, her boss. … Cassidy's been working on some delegation issues … and getting frustrated in the process. … - So tell me, you know, what can I help you with? … - I'm a little nervous making this request, … but I'd like to hire my work flow expert Sam …
- Recall methods for probing deeper in conversations with employees.
- Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
- Recognize questions that generate the greatest number of ideas during a brainstorming session.
- Explain the advantage of using focused feedback with an employee.
- Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.