Explore how the skill of challenging your employees can motivate and inspire people to move past their comfort zone and implement stronger choices and behaviors.
- You could say that all of coaching is about challenge, helping people stretch beyond current capacity. But challenge is personal, and what may be challenging in a good way for one person, might be challenging in a bad way for another. For example, presenting at an important meeting might be exciting for you, and a complete nightmare for the person you're coaching. So, there are three key aspects to challenges. One, it has to take people to or past their current comfort zone. Two, it has to include some brainstorming to find an authentic, relevant challenge. And three, it has to be accepted for it to be a true challenge. So, let's take a look at a challenging coaching conversation with Cassidy, a team lead, and Avi, her boss. Cassidy's been working on some delegation issues and getting frustrated in the process. - So tell me, you know, what can I help you with? - I'm a little nervous making this request, but I'd like to hire my work flow expert Sam to teach the whole team about all the systems I'm learning. - I'm with you on that, Cassidy, but we are at the end of the budget here. And I'm so sorry but I can't commit any more resources to this. What if you teach what you've learned? - I just got my life organized and now you're asking me to take on more? - Sounds like you're in between why me? And what can I let go of? What leadership shows here Cassidy? - I don't know. - These work flow changes you have been making could be used to improve our numbers immensely. So what do you think you can delegate more, you know? So you can teach what you've learned, and get things implemented. - I think I've got it. I can ask Laura to lead the project meetings while I put a workshop together. - And how do you think Laura will feel about it? - She'll love it. She's great at it. - Great. And what are you learning from all this, Cassidy? - I guess that I can skip the whining and go straight to delegating. - That's great. - [Woman] Remember, the three key aspects of challenge. Take them past their comfort zone, brainstorm to find the right fit challenge, and make sure your employee's acceptance of the challenge is genuine. Okay, so challenging your employees can be challenging. But if you keep bringing their personal goals front and center, and hold them to their highest aspirations people will find their way.
- Recall methods for probing deeper in conversations with employees.
- Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
- Recognize questions that generate the greatest number of ideas during a brainstorming session.
- Explain the advantage of using focused feedback with an employee.
- Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.