Listing out the business process goals in a measurable way is difficult. But it’s vital to establishing a clear path to achieving those goals. Learn how in this video.
- So, we got some tips on being a good change agent,…and we have some tools and techniques…for designing and improving business processes.…So now, we're ready to develop and implement a solution.…In an effort to get you personally…and perhaps emotionally invested,…let's use you as our improvement project.…You yourself are not exactly a process,…but you'll see that the steps…for improving a business process, a company,…and a person are rather similar.…In business, everything should begin with goals…and stakeholders, and so this is where we start…our improvement project.…
We list our stakeholders.…We then begin to list what each stakeholder…might desire to gain or achieve via this process.…This may sound simple, but as the change agent,…there's some things you must consider.…For this example, let's say you hire me…as your change agent or life coach.…So, you are the stakeholder, and you want to improve yourself.…Before we get to the goals,…we'll establish a desired state…by which the goals will be achieved.…
So let's say we establish a five-year timeline.…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Case study: Desired state