From the course: Interview Tips for Sales Professionals
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Candidate answer and feedback
From the course: Interview Tips for Sales Professionals
Candidate answer and feedback
- [Jenny] Let's see how a candidate might approach this question. I'll follow up in a minute with some detailed feedback. - Well I've been pretty fortunate through my career to date that I've only had to deal with a few clients that I'd consider toxic. I'll walk you through how I handled one particular situation. About two years ago, I brought in what appeared to be an extremely promising new client. We'd been working to land this company for months and our team really celebrated when they finally came on board. Unfortunately, we realized pretty quickly that our main point person was quite stubborn and a know it all. He also began angling to get extra services without paying any extra charges. So I created a two-pronged strategy for managing this customer. Knowing that I wasn't going to change his personality. I instead changed my approach. In short, I let him feel like he was right and positioned myself as his…
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