From the course: Interview Tips for Sales Professionals
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Candidate answer and feedback for Sales Development Representatives and Customer Success Managers
From the course: Interview Tips for Sales Professionals
Candidate answer and feedback for Sales Development Representatives and Customer Success Managers
- If you're asked to showcase a failure, specifically if your interviewer wants to know about a deal that you've lost, here's how you might answer the question. - Last quarter I was so excited about a feature set we had just launched. We were the first software company to launch this functionality for supply chain management, and I knew my customers would be so excited. And while many were, one of our biggest clients were surprisingly unmoved by the new offering. I didn't know what to make of it. I was assuming they'd be one of the first to upgrade to the new package. That was my first mistake, assuming. I assumed that this customer would automatically see the value in our new offering and bump up their investment. That didn't happen. In fact, not taking the time to lay out the new features in a way that they would really resonate with the client, I'd basically left them to figure it out on their own. They opt not to…
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