Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
- Organizations are made up of hundreds of interconnected business processes. Imagine if you could build new business processes for your company or what if you had the skills to improve their present business processes? This is the type of superpower companies are dying to have in their employees. Good business processes give organizations the power to satisfy both customers and employees. Good business processes can drive reliable and consistent results and good business processes give you the power to grow.
I'm going to help you discover the difference between good and bad business processes and help you explore the systems of investigation, research, analysis, and sharing. You'll also get some tips on being a good change agent and then you'll be ready to acquire the skills to improve business processes within your company. Hi, my name is Eddie Davila. Join me in acquiring the power to help your company improve and grow.
-
Introduction
-
1. Business Process Basics
-
What is a business process?1m 49s
-
-
2. Bad Business Processes
-
Cow path theory3m 22s
-
3. Being a Good Change Agent
-
Become a change agent2m 15s
-
-
4. Tools and Techniques for Improving Processes
-
Tool: Block diagrams2m 41s
-
Technique: Manage your scope1m 38s
-
5. The Process for Improving a Process
-
Case study: Desired state3m 27s
-
Gap analysis and scope2m 26s
-
Develop process solutions2m 25s
-
Process implementation plan2m 25s
-
-
6. Selling Your Solution
-
Get their attention1m 53s
-
Convince your audience2m 49s
-
Make the idea real1m 43s
-
-
Conclusion
-
Next steps43s
-
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.
Share this video
Embed this video
Video: Processes determine outcomes