Business Fundamentals for Customer Success Managers
With PracticalCSM
Liked by 1,306 users
Duration: 1h 9m
Skill level: Beginner
Released: 5/28/2020
Course details
It's critical for customer success managers (CSMs) to have a solid understanding of how businesses work and how value is created and measured, yet relatively few CSMs ever receive training on this vital subject. This course can help CSMs quickly get up to speed by providing a primer on the fundamentals of business management. Learn about the connections between customer success and business awareness, the reasons why businesses exist, how businesses create value, and how expenditure and profits are calculated. Review how businesses work in terms of how they are organized, what they do, what resources they need, and what relationships they have with other entities. Plus, learn about the principles of business management, including how and why change occurs within a business and how business strategy is formulated and applied. This course can be taken on its own, or as one in a series from PracticalCSM.com that build upon each other to cover CSM best practices in greater detail.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Sreelaththa Sreekantan
Sreelaththa Sreekantan
Lead the Transformations - Empower & Inspire to Succeed
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Kennedy Edwards
Kennedy Edwards
Passionate about Evolution within Tech & Building Client Connections
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Oyebimpe Akinlabi
Oyebimpe Akinlabi
Customer Service Representative|| Customer Support Manager|| IT Support Specialist|| Product Manager|| Virtual Assistant|| Telemarketer|| Cold…
Contents
What’s included
- Learn on the go Access on tablet and phone
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