Design strategies and phrases to use in interactions to build rapport and trust in this video.
- Think of it this way, you do extra things willingly … for people with whom you have a level of rapport and trust. … You might help a close friend or family member … move their things on a weekend, … but you wouldn't give up your weekend for just anyone. … If you earn more rapport and trust, … and strengthen relationships with people, … they'll be more willing to hear you out … and consider supporting your influence objectives. … Here's how to do it. … First, be a great listener. … Pay them the respect of paying attention, … and let them know you understand them. … For example, waiters who repeat orders back to customers … instead of saying merely, "Okay," get more tips, … up to 70% more in some studies. … Build rapport proactively. … Make an extra effort to learn … about the people you're dealing with. … There was a revealing study on pairs … of MBA students doing negotiations remotely … by sending messages back and forth, … not in person and not using video. … 29% of the pairs which did not exchange personal information …
- Name a feeling that might inhibit you from inspiration-based influence.
- Explain how to most appropriately balance short-term and long-term results.
- Assess why “pains and gains” is a powerful motivator.
- List the steps of the advice influence technique.
- Identify the first thing you do when using social proof.
Skill Level Intermediate
1. Mindset and Habits for Influence
2. Influence Techniques
The power of gratitude1m 29s
1. What the Best Influencers Do Before They Influence
2. How to Choose the Best Influence Methods for Your Situation
3. How to Make Your Influence Welcomed and Wanted
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