From the course: Empathy for Sales Professionals
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Bridging differences with empathy
From the course: Empathy for Sales Professionals
Bridging differences with empathy
- There was a disconnect between the boomer senior management of a toxic waste clean up company and millennials who were handling the dangerous spills and working with customers on the front line. It was causing much conflict and reducing productivity. Executives were focused on different approaches and perspectives rather than their shared objectives. Once they empathized with the younger employees and recognized their common concerns and valuable ideas and inputs coming directly from customers, productivity increased significantly. To develop closer relationships and bridge the gaps between yourself and others, internally and externally, explore where common ground exists. In sales, we know it is essential to connect, but being able to read people is harder now using different mediums across locations at a faster place and trying to breakthrough the noise. Be deliberate in your approach and build up your skills by…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.