From the course: Body Language for Leaders (2019)
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Body language that matches your words
From the course: Body Language for Leaders (2019)
Body language that matches your words
- The senior vice president of a Fortune 500 company is speaking at a leadership conference. He's a polished presenter with fluid body language and a charming sense of humor, the audience likes him, a lot. Then as he finishes his comments, he folds his arms across his chest and says, "I'm open for questions, please ask me anything." At this point, there's a shift of energy in the room, from engagement to uncertainty. The audience that was so attentive only moments ago is now unable to think of anything to ask. I was at that event and later talked with members of the audience. None of them remembered the arm movement, but all of them recalled struggling to come up with a question. So what do you think happened? How could a simple gesture that people weren't even aware of have had such a powerful impact? Here's what research finds. When your body language doesn't match your words, people become confused and your verbal message gets lost. Neuroscientists at Colgate University measure…
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