Beware of management by interruption

- [Interviewer] Okay, well so then lets talk a little bit about this under management crisis that's there, so. Can you retain a little bit of a texture in terms of what does that look sound and feel like in practice. In terms of the state of management, leadership, supervision, and employees that is all too common and problematic right now. - [Interviewee] Well I think what most leaders and managers feel like they don't have enough time to provide high structure, high substance, coaching, style, guidance, direction, support, every day. They feel like they don't have enough time. And if you really talk with managers as we do everyday what they'll tell you is "oh I talk to my people everyday" but what that looks like almost always is they touch base. How's everything going, is everything on track, any problems I should know about. And then the problem is those questions tell you nothing, right. And they interrupt each other all…