From the course: Artificial Intelligence for Business Leaders
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Benefit from next-level logistics
From the course: Artificial Intelligence for Business Leaders
Benefit from next-level logistics
- Automated decision making systems can do a lot of things better than human customer service agents. They can simply look at more data sources and make more decisions in a shorter period of time. But if you're thinking about using these tools, you should actually think about it as supplementing agents instead of replacing them. In your organization there are generally two types of decisions that you need to make. There are analytical decisions and intuitive decisions. Analytical decisions follow predictable patterns. They usually involve a lot of data and statistical analysis. So with a canceled flight, an AI system can use data about the airport, the flight schedule, and even the weather service. Then it makes an analytical decision about how to rebook your flight. But sometimes businesses are forced to make decisions about things that have never happened. So if you think about March 2020, many of the airlines were forced…
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