From the course: Gemba Kaizen: A Commonsense Approach to Continuous Improvement (Blinkist Summary)

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Being in touch with the gemba as a manager

Being in touch with the gemba as a manager

- [Narrator] Blink number seven. Good managers work in the midst of the gemba. To understand problems and maintain standards, the manager needs to be in touch with the gemba. Since standards are the backbone of the working process, they must be maintained constantly. Picture a pizza manufacturer where the mozzarella keeps spoiling over the course of each afternoon. The solution is for all workers to wash their hands more frequently. This consequently becomes a standard. New, improved standards can also arise from problem solving. But if the standards aren't maintained, such as if the manager fails to check whether workers do indeed wash their hands, these solutions will quickly be forgotten. Constant improvement secures the future of the company. Every manager has to do his or her part to keep improvements coming. The place for improvements and innovations is the gemba. So this is where managers should be. Only in the…

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