Lies destroy trust, but being honest can be challenging, especially if it could be hurtful to others. In this video, learn about four truth tests: plain speech, stating your position, tact, and transparency.
- Headline news stories about lying business people…and celebrities remind us…that dishonesty destroys trust and careers.…So how do we make sure we're speaking the truth,…the whole truth, and nothing but the truth?…Well, first, speak plainly and briefly.…If we take a long time to answer a question…or craft complex explanations,…we might be hiding the truth or at least spinning it.…Warren Buffett is a champion of plainspoken truths.…His annual reports are peppered with phrases…like on balance, my actions have cost you money,…and my hope was to make acquisitions…that would add new streams of revenue, but I struck out.…
Next, take a stand on issues.…When we waffle on our position,…we may be running from truth.…Third, be diplomatic.…This means being honest yet tactful.…Don't justify gossip by calling it truth.…Try not to say anything behind someone's back…that you wouldn't be willing to say to his or her face,…and to say it with the same words and the same tone.…Finally, tell the whole truth, not just the technical truth.…
- List the two criteria people use to evaluate trustworthiness.
- Recognize the impact of unintentional bias on trust.
- Identify the five predictors of trust.
- Choose a tactful way to share accomplishments that builds perception of competence.
- Contrast ways a shared-space team and a virtual team build trust differently.
- Break down the components of a trust-rebuilding apology.