From the course: Empathy Tips for HR Professionals

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Being explicit is empathetic

Being explicit is empathetic

From the course: Empathy Tips for HR Professionals

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Being explicit is empathetic

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- Two TV production assistants were told to find potential locations for a shoot and bring back photos to review. One, who had some experience, visited many buildings and took numerous photographs of every room. The other, who hadn't done it before but was given the same guidance, explored a few locations he thought matched the specs he got and took select photographs of key rooms. Both shared their photos with the director upon their return. The director didn't feel like he had enough information from the second PA's photos. He was more specific, asking him to research more locations and take many more pictures at each one. How specific are you about communicating your precise needs to your reports or team members, especially if it's the first time they're working on a particular time of task? Work is less predictable and more fluid. We are tasked with more complex teamwork. As we collaborate more, undefined working…

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