From the course: Mistakes You Should Avoid at Work
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Being a bad listener
- No matter what your job is, being a good listener is one of the most important skills you can learn. Most disputes are the result of poor communication and improving your listening skills is critical to your success at work. This is why you need to avoid the mistake of being a bad listener. When you develop good listening skills, you'll actually be more productive by ensuring you really understand whatever tasks you have been assigned and it can also help you avoid misunderstandings with coworkers. So, what makes a good listener? Well, a 2016 Harvard Business Review study found the following. People perceive the best listeners to be those who periodically ask questions that promote discovery and insight. Good listeners make the other person feel supported and convey confidence in them. In other words, good listeners were able to create an environment in which issues and differences could be discussed, openly.…
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