Learn the three levels of listening plus strategies to stay present and minimize distraction in your coaching conversations.
- From the time you start school as a small child … to the time you finish your degree studies and beyond, … you're trying to have the right answer. … So it's no wonder when you start managing people … that your knee-jerk reaction is to be decisive … and give direction. … These are powerful skills. … The challenge is, that in our everyday conversations, … we're so full of preconceived ideas … about what people are saying and what we think people mean … and where we think the conversation is headed. … We're listening for what we want to hear … and filtering things through our opinions and biases … and we're waiting for a space to interject our perspective. … Now coaching requires a whole different kind of listening. … So let's say you have a report who's super challenged … by time management issues and burdened by tons of email. … As a result, he's missing deadlines … and reacting irritably to new requests. … Now, as his manager you might think the solution is simple. … He just needs a couple of focused hours to clean things up, …
- Recall methods for probing deeper in conversations with employees.
- Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
- Recognize questions that generate the greatest number of ideas during a brainstorming session.
- Explain the advantage of using focused feedback with an employee.
- Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.