From the course: Quality Management Foundations
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The Baldrige Excellence Framework
From the course: Quality Management Foundations
The Baldrige Excellence Framework
- Have you ever won an award for doing a high quality job? If you have, you know how great that feels. In the United States, the highest quality award an organization can receive is the Malcolm Baldrige National Quality Award. But the point of the Baldrige program is for you to understand how you manage quality, not to win an award, and it works. You learn while you apply for the award because you assess your own processes and improvements over time. Notice what I said there. You are evaluating yourself. Now, before we get any further, I want to let you know that I'll only be discussing a few key aspects of the Baldrige Excellence Framework here. But you can download the full list of criteria, values, and measurements in the exercise files, and I'd recommend doing that. And the framework starts with the seven critical areas where you should strive for excellence. For the sake of time, we're only going to look at one, customers. From there, you can work to evaluate and improve your…
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