Bad processes that used to be good

- If it ain't broke, don't fix it.…In our innovation-hungry society,…that's a motto that will make your company…look old and slow in a hurry.…Even a good process can quickly look old and slow.…And the crazy thing is that you aren't just…fighting your competition.…You're threatened by every company…that your customers use.…Think about the first time…you were impressed by Amazon.…Do you remember the first time…you used Starbucks' app…to preorder your coffee?…In those moments, you didn't just wonder…why other retailers and coffee shops…weren't doing what Amazon and Starbucks were doing,…you said to yourself, "This is the way…"I should buy everything.…

"Clothes, food, cars, movies."…Customers' needs and expectations…are constantly changing.…Your processes must constantly evolve…in order to stay competitive.…Another thing to consider is the value…of your human resources.…Sometimes companies lean heavily…on a superstar employee.…This employee is better and faster…than anyone else in their job.…They are your superpower.…But have you planned for the day…