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Avoiding pitfalls

Avoiding pitfalls: Customer Service: Managing Customer Feedback
Avoiding pitfalls: Customer Service: Managing Customer Feedback

Identify six common pitfalls in managing customer feedback, and hear ideas on how to avoid them. Learn the most important attribute to an effectively managing customer feedback: your approach should be action-oriented, leading to tangible improvements in products, services, and processes.

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Skill Level Appropriate for all
54m 3s
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Skills covered in this course
Business Business Skills

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