From the course: Empathy for Sales Professionals
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Avoiding empathy blockers
From the course: Empathy for Sales Professionals
Avoiding empathy blockers
- "He has a strange way of approaching his prospects. "He should change it. "Did you hear her on that client call? "She came across badly. "What do you think of his new sales deck? "It's too simple and boring." You each have your individual responsibility to promote and support the establishment of a more empathy-infused and supportive culture. This means proactively noticing, softening, or nudging mindsets or approaches that hinder empathetic exchanges. And that starts with your own attitude, internal dialogue, and comments to others. Recognize the impact of judgements that we make about situations or people. We are imposing our own views, drawing our own conclusions. We're affected by our own reactions, recognizing our own emotions. That's not how empathy works, right? And let's face it, when we judge people, it's typically who we think they are, how we think they have acted, what we think they have done. Our…
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