From the course: Innovative Customer Service Techniques
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Avoiding directed attention fatigue
From the course: Innovative Customer Service Techniques
Avoiding directed attention fatigue
- Do you ever feel exhausted after a long day? It's not uncommon in customer service. Even jobs that don't require a lot of physical activity can leave you feeling tired and drained. If you work in a fast-paced customer service environment, you might be experiencing what's called directed attention fatigue. It's a problem that can affect your ability to serve customers at the highest level. Let's start with some of the symptoms. Do you experience any of these on a regular basis? Distractibility, irritability, impatience, indecisiveness, or procrastination? In a Harvard Business Review article, psychiatrist Edward Hallowell said that directed attention fatigue symptoms match the symptoms for Attention Deficit Disorder, or ADD. This is pretty scary stuff. What's even scarier is many of our daily habits are the cause. It comes from overusing two parts of our brain. One part of our brain is responsible for focusing our…
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