Avoiding Common Pitfalls in Customer Success Management
With PracticalCSM
Liked by 459 users
Duration: 35m
Skill level: Beginner
Released: 5/27/2020
Course details
This course focuses exclusively on what can go wrong during even the most well-intentioned customer success engagement. It not only discloses what the most common problems, mistakes, and barriers to success are, but also provides practical, step-by-step guidance on what the CSM can do to overcome each one. The course includes guidance on things like neglecting to develop a coherent and measurable definition of success, focusing on technical issues at the expense of a customer's business objectives, and forgetting to continuously invest in professional development for frontline CSM staff. This course can be taken on its own or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
-
Brian Dizon
Brian Dizon
Senior Customer Success and Customer Service Leader ✔️ Maintaining and building revenue through customer success.
-
pouria nehrir
pouria nehrir
--
-
Sheena Carberry
Sheena Carberry
Pre-Sales, Account Management, Operations Support, Customer Renewals & Quoting
Contents
What’s included
- Learn on the go Access on tablet and phone