From the course: Performance-Based Hiring
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Assessing soft skills
- People don't underperform because they lack technical skills, people underperform because they lack soft skills. Soft skills are so important, soft is too soft a name for 'em. For now, let's at least call them nontechnical skills. In my mind, here are a few of the most important nontechnical skills a person needs to have to succeed in any job. Consistently completing high-quality work on time, remaining flexible enough to handle rapidly changing requirements, helping team members who are struggling, doing more than required all of the time. Is it possible you have excluded some great candidates with extraordinary soft skills because they don't meet your company's benchmark for technical brilliance? These are the people who would have become your best managers. Assessing soft skills is not difficult. Just use them as fact-finding probes as part of the most significant accomplishment question. Here's how this is done. When asking a…
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