Learn how to empower your employees and take back your time by asking open-ended, powerful questions, which are the bread and butter skill of coaching.
- Powerful questions are provocative questions, … they're open ended and typically begin with … who, what, when, where, why and how, … and they're the bread and butter in your coaching tool box. … Powerful questions invite your people to find clarity, … self-awareness, options for action and new perspectives, … and they act as little triggers to help your people … come up with their own ideas and solutions. … Questions like, do you like your new office? … Or, are you enjoying your work with Mary? … Are closed ended and they can be answered with a simple … yes or no. … And so they do little to encourage … conversation or self-awareness. … So let's reframe those questions from closed-ended … to open-ended, powerful ones. … What do you think about your new office? … Or, how are things working with Mary? … That very simple shift will encourage more thoughtfulness … and draw out more insight and information. … Feel free to write down what you find useful … with the note taking tool. … Now first a few questions for starting …
- Recall methods for probing deeper in conversations with employees.
- Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
- Recognize questions that generate the greatest number of ideas during a brainstorming session.
- Explain the advantage of using focused feedback with an employee.
- Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.