From the course: How to Resolve Conflict and Boost Productivity through Deep Listening
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Ask when they formed their perspective
From the course: How to Resolve Conflict and Boost Productivity through Deep Listening
Ask when they formed their perspective
- We're looking at listening then in a pretty broad perspective in terms of not just you and I in a conversation and me absorbing what you're saying, but the extent to which I am even accepting, adopting, choosing to acknowledge your views as valid, true and possible. - Yeah. Listening is the willingness to have your mind changed. Listening is the openness to hear what's unsaid. Listening is making sure you're listening with your head as well as your heart. And I think a lot of us think of listening as one dimensional, we think of it monochrome. We think of it as a very, very simple thing but listening has got lots of nuance to it. And for many people one of the exercises we always talk about in our workshops is go and listen to and consume media. It's a podcast. It's a TV show go and read a blog post from somebody you fiercely disagree with and notice what's happening in your mind while you're fiercely…
Contents
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Poor listening leads to massive costs2m 12s
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Prepare your mind to listen3m 16s
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(Locked)
Set clear conversation objectives1m 54s
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Listen for subtle shifts in energy1m 47s
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Listen for context1m 16s
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Ask questions to surface what’s unsaid5m 28s
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Ask what or how, not why1m 6s
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Ask for others' interpretations4m 45s
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Ask when they formed their perspective4m 29s
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