Ask questions to surface what’s unsaid

- [Interviewee] So I wanted to give a commercial break to the neuroscience of listening if that's okay, Kayla. That right now, I speak at about 125 words a minute. You're a little quicker, about 150. And if you are optioning cattle, you're at about 200 bullets per minute, but you can listen at 400 words per minute. So you fill in the gaps because your mind gets bored and your mind's distracted. So this is the 125, 400 rule that says, I speak at 125 words a minute, you listen at 400 and if you don't know this gap, you're going to drift away. Now it's okay, I do it myself. I spend all day training people on how to listen. But the big difference between me and anybody else is I know when I'm distracted before you do. So I come back into the conversation much faster. So it's really, really important If you understand the neuroscience of listening. That I speak at 125 words a minute, you listen at 400, you're going to get bored…