Ask questions in four important areas

- [Instructor] I did a "Ted Talk" called "Meet as Strangers Leave as Friends." I don't think there's a greater skill that we can work on ourselves or teach at any level, from kindergarten to the business world, at home, than the ability to build instant rapport with others, whether that be an acquaintance stranger, coworker, customer, you name it. And so in doing that, there's two things we got to remember that everyone we come in contact with has an invisible sign above their head that says, "Make me feel important," and the greatest gift we can give others is the gift of attention. Now it's hard to do that because we are all genetically coded to be preoccupied. It's my flight that got delayed, it's my client that's upset with us, it's my son that may have gotten in trouble, right? So that's a hard thing to turn off when you speak to other people, so we have this great technique that so many of our clients have…