From the course: How to Resolve Conflict and Boost Productivity through Deep Listening

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Ask for others' interpretations

Ask for others' interpretations

- [Interviewee] Level five is listening for meaning. What's the meaning that I am making from the conversation. I was working with a pharmaceutical company about four years ago. Have you ever walked into a building, Peter, where you feel the tension dripping out of the elevator, out of the air conditioning ducks? It's like, there's just this tension in the room. So, that's the organization I was walking into. I was asked to speak to the people leader community in this organization. And 20 minutes in, I just felt the room, there was this tension, and I turned to the managing director of this manufacturing pharmaceutical plant. And I said, "Look, with your permission, I'd just like to try something different." And he gave me the most dismissive look and said, "Well, if you must." (Peter laughing) - [Peter] If you must. - [Interviewee] Now, I said, "I prefer to do it with your permission." And he said, "Go ahead."…

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