From the course: How to Resolve Conflict and Boost Productivity through Deep Listening
Unlock this course with a free trial
Join today to access over 22,600 courses taught by industry experts.
Ask for others' interpretations
From the course: How to Resolve Conflict and Boost Productivity through Deep Listening
Ask for others' interpretations
- [Interviewee] Level five is listening for meaning. What's the meaning that I am making from the conversation. I was working with a pharmaceutical company about four years ago. Have you ever walked into a building, Peter, where you feel the tension dripping out of the elevator, out of the air conditioning ducks? It's like, there's just this tension in the room. So, that's the organization I was walking into. I was asked to speak to the people leader community in this organization. And 20 minutes in, I just felt the room, there was this tension, and I turned to the managing director of this manufacturing pharmaceutical plant. And I said, "Look, with your permission, I'd just like to try something different." And he gave me the most dismissive look and said, "Well, if you must." (Peter laughing) - [Peter] If you must. - [Interviewee] Now, I said, "I prefer to do it with your permission." And he said, "Go ahead."…
Contents
-
-
Poor listening leads to massive costs2m 12s
-
Prepare your mind to listen3m 16s
-
(Locked)
Set clear conversation objectives1m 54s
-
(Locked)
Listen for subtle shifts in energy1m 47s
-
(Locked)
Listen for context1m 16s
-
(Locked)
Ask questions to surface what’s unsaid5m 28s
-
(Locked)
Ask what or how, not why1m 6s
-
(Locked)
Ask for others' interpretations4m 45s
-
(Locked)
Ask when they formed their perspective4m 29s
-