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Skill Level Beginner
- [Instructor] Learning personal relationship skills, such as practicing humility and becoming a better listener, can help you connect more profoundly with other people and with yourself. In "The Art of Connection," published by New World Library, leadership expert Michael J. Gelb explains that many great businesses base their success on face-to-face communication. Get Abstract recommends Gelb's advice to everyone seeking to build better relationships, especially those in customer-facing jobs or in human relations. Conventional managerial thought focused on managers functioning efficiently. By contrast, leaders concentrated on effectiveness. In today's world, you need to be both effective and efficient. Increasingly, organizations want a more heterogeneous work force, greater teamwork, and less hierarchy. When Professor Raj Sisodia of Babson College and his colleagues, Jagdish Sheth, and David Wolfe, studied outstanding organizations. They found that exceptional institutions thrive by promoting the welfare of their stakeholders and their communities. Over 15 years, the companies the Babson team studied outperformed the S&P 500 by 1400%. In their book, "Firms of Endearment: How World-Class Companies Profit from Passion and Purpose," Sisodia, Sheth, and Wolfe lay out a set of practices for developing a profitable business. They believe one basic rule tops everything else. Partner relationships should benefit everyone. Daniel Goleman, author of "Emotional Intelligence," believes many Western businesspeople don't sufficiently value building human relationships. Too many professions encourage the use of jargon to enable in-group communication and don't teach their members how to establish solid conversations, much less solid relationships.