From the course: Communicating with Empathy
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Approaching difficult conversations as a speaker
From the course: Communicating with Empathy
Approaching difficult conversations as a speaker
- There are few things more challenging at work than having to initiate a difficult conversation. As the speaker, your tone from the moment the listener walks into the room is going to lay the foundation for the kind of conversation that's about to transpire. So the way you prepare for and approach a typical conversation is going to be imperative and the first thing that you have to do to approach the conversation from a place of empathy is to keep your emotions in check. So when we're angry, it's incredibly easy and convenient to forget that the person that we're upset with is a person. We often don't realize that the actions that we view as completely benign can come off as incredibly hurtful to others. You, as the speaker, should take stock of what this person is doing and then remind yourself that they probably won't even know that their performance is lagging or that their actions are kind of hurting people. Once…
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Laying the foundation for positive communication2m 53s
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Assess your coworker's communication needs4m 50s
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Evaluate your personal communication style3m 10s
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Approaching difficult conversations as a listener2m 39s
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Approaching difficult conversations as a speaker4m 14s
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Empathy in groups5m 28s
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