From the course: Communicating with Empathy

Unlock the full course today

Join today to access over 22,400 courses taught by industry experts or purchase this course individually.

Approaching difficult conversations as a speaker

Approaching difficult conversations as a speaker

From the course: Communicating with Empathy

Start my 1-month free trial

Approaching difficult conversations as a speaker

- There are few things more challenging at work than having to initiate a difficult conversation. As the speaker, your tone from the moment the listener walks into the room is going to lay the foundation for the kind of conversation that's about to transpire. So the way you prepare for and approach a typical conversation is going to be imperative and the first thing that you have to do to approach the conversation from a place of empathy is to keep your emotions in check. So when we're angry, it's incredibly easy and convenient to forget that the person that we're upset with is a person. We often don't realize that the actions that we view as completely benign can come off as incredibly hurtful to others. You, as the speaker, should take stock of what this person is doing and then remind yourself that they probably won't even know that their performance is lagging or that their actions are kind of hurting people. Once…

Contents