In this video, learn how to identify and explain why an employee's performance is less than optimal by using a well-known and comprehensive six-part framework. Understanding why someone is struggling to perform well is the first step in helping them improve their performance.
- Managing staff who aren't performing well can be a most difficult task, and is the one topic I'm most asked about to help with during my coaching work. It was also my own main struggle when I used to manage different size teams. Your team's performance and behavior reflect on you as their boss, and it's important that you learn to observe and understand the different reasons why they may be struggling to achieve their goals and meet your expectations. You can successfully achieve this by doing four things. Start by always trying to spot future performance issues before they become fully blown problems. Being proactive in this way will give you the chance to rectify things before it's too late. The early warning signs to look for might include a person starting to act differently such as complaining and gossiping more than usual, being slower to complete tasks and working longer hours than normal, often asking for help and saying they don't understand what you've already told them, appearing more stressed and uptight and tense. Fortunately, there are some common reasons why people may struggle to complete their work well, and they're a really good starting point to help you explore why members of your team may be experiencing performance issues. These reasons are, not having enough information and feedback about how to do their job, about how well they're doing. Not having the right tools and resources to complete their work. Not being sufficiently incentivized and motivated to perform well. Not having the skills or knowledge to know what to do and to be able to do it. They might be bored of their work and find it uninteresting. And they might be unsure of what to do, even afraid of making mistakes causing them to hold back. So be ready to find out if it's a pure performance issue or if it's a mindset and behavior problem. Don't be surprised if you have team members who are struggling to achieve their goals and KPIs but who have the ideal attitude and work ethic. While you may also have others who may be achieving and even exceeding any goals you set for them but have attitude and behavior problems which may affect their future potential and may also be negatively impacting their colleagues. Always be open to the performance issue being a team-wide problem. Having someone on your team showing signs of poor performance might be an early sign that other members of the same team may also be struggling. Perhaps all of them lack the resources, information, or motivation to do their work well. Becoming expert in understanding why someone is struggling to perform well is the first step in helping and encouraging them to improve their performance.