Skill Level Intermediate
- Delivering your customer experience vision can be challenging, especially when you're trying to balance your desired company culture at the same time. As a leader in your company, you have customer experience on one side and employee engagement on the other. What if there was a way to align your customer experience with your company culture? That way, you experience happier customers, committed employees, and a brand that grows loyalty, profits, and revenue. A study by the Tempkin Group shows that companies that successfully align customer experience with company culture can increase revenue 70% over 36 months. As CEO Magazine states, "Share earnings for companies "with highly engaged employees are nearly "150% higher than for other companies." I'm David Brownlee, number one best-selling author of "Rock Star Service, Rock Star Profits" and CEO of The Brownlee Group Consulting Company. I've spent the last several years training and consulting and coaching some of the most successful businesses in the world. What I've found is that customer experience and company culture are directly correlated when it comes to a company's success. So if you're ready to learn best practices, world-class strategies, and examples of companies that are aligning customer experience with company culture and winning, let's jump right in.