In this video, discover how problems should be solved when things don’t go according to plan.
- The complexity of multiple languages spoken,…diverse cultures, and physical distance…increases the potential for more problems.…You'll want to agree on how these problems will be solved…before a project begins.…Let's talk about some ways to do this.…First, once your team is established,…acknowledge openly how it's possible…that there will be unexpected situations and problems.…By doing this, we remind each player…that they should make every effort to make things right.…
By acknowledging this up front,…it sets the tone for establishing the expected behaviors…when things don't go according to plan.…Then, clarify that the preferred way to solve problems…entails focusing on the process and the circumstances…and not blaming groups or people.…This means choosing a problem-solving methodology…that hinges on systemic root cause analysis,…as it removes the tendency…to blame people and point fingers.…Choosing an Eight Disciplines approach or DMAIC…based on Six Sigma principles is highly recommended.…
These methodologies have proven…
- Recall how agreeing on a common language improves communication between global team members.
- Recognize the importance of a technical language skill level that includes relevant business vocabulary and terms.
- Explore how to correlate successful interactions with trust and respect.
- Identify obstacles to clear global communication including time zones, culture, and physical distance.
- Recall how to implement role clarity so that every team member understands their responsibilities.
- Review how the development of strong unambiguous commitments helps drive accountability.
- Explore how a one-team culture aligns everyone on the global team.
- Recognize the signs of a continuous improvement mindset in your global team.