In this video, learn about why conflicts appear to be unsolvable, and identify techniques to coach the team members. This is important so that as an agile coach you can work through the conflict.
- Teams are a lot like families. … Membership in each is often assigned rather than chosen. … Just like families, we know that teams come into conflict. … Some of these conflicts can be resolved, … and honestly, some can't be. … Let's explore this a little more. … Since teams have relationships like families, … it helps to look at techniques … that are used to help families. … I refer to the Gottman method to help me … as I work with teams. … The first step is to recognize … which type of conflict is at play. … Typical solvable conflict is situational. … For example, … when one person talks over someone else in a meeting. … A perpetual conflict, then, … is when that behavior occurs every meeting. … Following the same example, … if the person who's never heard in the meetings … and the person shutting them off don't address the conflict, … the next type of conflict can arise. … This is a gridlocked conflict. … These occur when perpetual problems aren't handled well … and have become a source of ongoing discomfort. …
- What is agile coaching?
- Comparing the skills of the scrum master and the agile coach
- Agile coach as teacher and mentor
- Detecting and resolving issues
- Mediating conflicts
- Identifying the coaching skills and mindset