From the course: Becoming an Agile Coach
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Agile coaching through unresolvable conflicts
From the course: Becoming an Agile Coach
Agile coaching through unresolvable conflicts
- Teams are a lot like families. Membership in each is often assigned rather than chosen. Just like families, we know that teams come into conflict. Some of these conflicts can be resolved, and honestly, some can't be. Let's explore this a little more. Since teams have relationships like families, it helps to look at techniques that are used to help families. I refer to the Gottman method to help me as I work with teams. The first step is to recognize which type of conflict is at play. Typical solvable conflict is situational. For example, when one person talks over someone else in a meeting. A perpetual conflict, then, is when that behavior occurs every meeting. Following the same example, if the person who's never heard in the meetings and the person shutting them off don't address the conflict, the next type of conflict can arise. This is a gridlocked conflict. These occur when perpetual problems aren't handled…
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