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Addressing misconceptions

Addressing misconceptions: Quality Standards in Customer Service
Addressing misconceptions: Quality Standards in Customer Service

In this video, learn common misconceptions that hamper the development of quality standards, as well as how to address them. Learn how higher levels of service quality lead to lower costs, how they can help when you have limited resources, and how quality standards further, rather than restrict, the personality of your agents and organization.

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Skill Level Intermediate
52m 13s
Duration
4,236
Views
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Skills covered in this course
Business Business Skills Marketing

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